Hacker News (AI, 50+ points)Article
Kinney Drugs pulls back AI phone assistant after hundreds of customer complaints
This is the pattern every company deploying AI in customer-facing roles needs to study: a live rollback after real complaints, not a hypothetical risk. For builders shipping voice or chat agents in regulated or trust-sensitive verticals like pharmacy, this is a case study in what failure modes actually trigger a pullback and how fast it happens.